cover letter examples for technical support jobs

Technical Support Cover Letter Examples (Template & 20+ Tips)

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Are you looking to apply for a technical support job? This guide will give you everything you need to create a compelling cover letter that will help you stand out from the competition. We provide advice on the best structure, content and tone to use, as well as tips for writing a great cover letter. With our guidance, you can craft an attention-grabbing cover letter that will get you one step closer to the job you want.

We will cover:

• How to write a cover letter, no matter your industry or job title.
• What to put on a cover letter to stand out.
• The top skills employers from every industry want to see.
• How to build a cover letter fast with our professional Cover Letter Builder .
• What a cover letter template is, and why you should use it.

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Technical Support Cover Letter Sample

Dear Mr. [Name],

I am writing to apply for the Technical Support position at [company name]. I am confident that my experience and skills make me the ideal candidate for this role.

I have a broad range of technical support and customer service experience, having worked in the industry for [number] years. During this time, I have developed a strong understanding of the customer’s needs and have been able to provide them with quality assistance. I am well-versed in troubleshooting hardware and software and have extensive experience with a variety of operating systems.

In addition, I have excellent communication skills and can explain technical concepts in simple terms. I am also highly organized and can manage multiple tasks efficiently. I have a strong aptitude for problem solving and creative thinking and am adept at quickly finding solutions to customer issues.

I am confident that I can make a significant contribution to your team. I believe my technical expertise and customer service experience make me the ideal candidate for the role. I am available to discuss my candidacy further in an interview.

Thank you for your time and consideration.

Sincerely, [Name]

Why Do you Need a Technical Support Cover Letter?

• A Technical Support cover letter is an important part of the job application process. It serves as an introduction to you and your skills and can make a strong first impression on a potential employer.
• Your cover letter should be tailored to the specific job and company you are applying to. It should highlight your technical skills and experience in a way that demonstrates your ability to solve problems and meet the employer’s needs.
• Your cover letter can also provide an opportunity to demonstrate your communication skills and your enthusiasm for the job. It will give the employer a sense of who you are and what you can bring to the team.
• By providing a Technical Support cover letter, you are giving the employer an insight into your personality and your ability to express yourself. This can help them to determine whether you are a good fit for the job.
• A Technical Support cover letter can also be a great way to show the employer that you are knowledgeable and experienced in the field. It can demonstrate that you have the necessary technical skills to perform the job and that you are eager to learn more about the company and the position.

A Few Important Rules To Keep In Mind

• Keep your cover letter concise. Aim for one page in length, with three or four succinct paragraphs.
• Include a formal salutation. Start with "Dear [Name]". If you don't know the hiring manager's name, use "Dear Hiring Manager".
• Open with a strong introduction. Explain why you're a great fit for the role, and why you're excited about the opportunity.
• Emphasize the skills and qualifications that make you a perfect match. Refer to the job description and highlight the technical support skills you possess.
• Provide specific examples of your technical support accomplishments. Use facts and figures to demonstrate the impact of your work.
• Express your enthusiasm for the position. Let the hiring manager know that you're passionate about the role and the company.
• Close the letter with a strong call-to-action. Request an in-person meeting or a phone call to discuss the role further.
• Proofread your cover letter carefully. Check for any typos, spelling mistakes, and grammar errors.

What's The Best Structure For Technical Support Cover Letters?

After creating an impressive Technical Support resume , the next step is crafting a compelling cover letter to accompany your job applications. It's essential to remember that your cover letter should maintain a formal tone and follow a recommended structure. But what exactly does this structure entail, and what key elements should be included in a Technical Support cover letter? Let's explore the guidelines and components that will make your cover letter stand out.

Key Components For Technical Support Cover Letters:

• Your contact information, including the date of writing
• The recipient's details, such as the company's name and the name of the addressee
• A professional greeting or salutation, like "Dear Mr. Levi,"
• An attention-grabbing opening statement to captivate the reader's interest
• A concise paragraph explaining why you are an excellent fit for the role
• Another paragraph highlighting why the position aligns with your career goals and aspirations
• A closing statement that reinforces your enthusiasm and suitability for the role
• A complimentary closing, such as "Regards" or "Sincerely," followed by your name
• An optional postscript (P.S.) to add a brief, impactful note or mention any additional relevant information.

Cover Letter Header

A header in a cover letter should typically include the following information:

• Your Full Name: Begin with your first and last name, written in a clear and legible format.
• Contact Information: Include your phone number, email address, and optionally, your mailing address. Providing multiple methods of contact ensures that the hiring manager can reach you easily.
• Date: Add the date on which you are writing the cover letter. This helps establish the timeline of your application.

It's important to place the header at the top of the cover letter, aligning it to the left or center of the page. This ensures that the reader can quickly identify your contact details and know when the cover letter was written.

Cover Letter Greeting / Salutation

A greeting in a cover letter should contain the following elements:

• Personalized Salutation: Address the hiring manager or the specific recipient of the cover letter by their name. If the name is not mentioned in the job posting or you are unsure about the recipient's name, it's acceptable to use a general salutation such as "Dear Hiring Manager" or "Dear [Company Name] Recruiting Team."
• Professional Tone: Maintain a formal and respectful tone throughout the greeting. Avoid using overly casual language or informal expressions.
• Correct Spelling and Title: Double-check the spelling of the recipient's name and ensure that you use the appropriate title (e.g., Mr., Ms., Dr., or Professor) if applicable. This shows attention to detail and professionalism.

For example, a suitable greeting could be "Dear Ms. Johnson," or "Dear Hiring Manager," depending on the information available. It's important to tailor the greeting to the specific recipient to create a personalized and professional tone for your cover letter.

Cover Letter Introduction

An introduction for a cover letter should capture the reader's attention and provide a brief overview of your background and interest in the position. Here's how an effective introduction should look:

• Opening Statement: Start with a strong opening sentence that immediately grabs the reader's attention. Consider mentioning your enthusiasm for the job opportunity or any specific aspect of the company or organization that sparked your interest.
• Brief Introduction: Provide a concise introduction of yourself and mention the specific position you are applying for. Include any relevant background information, such as your current role, educational background, or notable achievements that are directly related to the position.
• Connection to the Company: Demonstrate your knowledge of the company or organization and establish a connection between your skills and experiences with their mission, values, or industry. Showcasing your understanding and alignment with their goals helps to emphasize your fit for the role.
• Engaging Hook: Consider including a compelling sentence or two that highlights your unique selling points or key qualifications that make you stand out from other candidates. This can be a specific accomplishment, a relevant skill, or an experience that demonstrates your value as a potential employee.
• Transition to the Body: Conclude the introduction by smoothly transitioning to the main body of the cover letter, where you will provide more detailed information about your qualifications, experiences, and how they align with the requirements of the position.

By following these guidelines, your cover letter introduction will make a strong first impression and set the stage for the rest of your application.

Cover Letter Body

As a highly skilled Technical Support, I bring a passion for problem solving and an expertise in troubleshooting software and hardware issues. With my experience in customer service, I am confident that I can work efficiently and effectively with customers to resolve their issues.

Some of my key strengths include:

• Excellent customer service and communication skills
• Highly organized and detail oriented
• Proficient in various technologies
• Ability to stay calm and patient in difficult situations
• Ability to troubleshoot and diagnose issues quickly

I have experience working with customers to identify and resolve their technical issues. I am familiar with a variety of software and hardware programs, and I have the ability to quickly learn and understand new technologies. I also have experience working with remote customers and resolving their issues over the phone or through remote access tools.

I have a proven track record of providing excellent customer service and helping customers find solutions to their technical issues. I am confident that I can be an asset to your team and provide exceptional support to your customers.

I am excited about the opportunity to join your team and I look forward to speaking with you soon.

Sincerely, Your Name

Complimentary Close

The conclusion and signature of a cover letter provide a final opportunity to leave a positive impression and invite further action. Here's how the conclusion and signature of a cover letter should look:

• Summary of Interest: In the conclusion paragraph, summarize your interest in the position and reiterate your enthusiasm for the opportunity to contribute to the organization or school. Emphasize the value you can bring to the role and briefly mention your key qualifications or unique selling points.
• Appreciation and Gratitude: Express appreciation for the reader's time and consideration in reviewing your application. Thank them for the opportunity to be considered for the position and acknowledge any additional materials or documents you have included, such as references or a portfolio.
• Call to Action: Conclude the cover letter with a clear call to action. Indicate your availability for an interview or express your interest in discussing the opportunity further. Encourage the reader to contact you to schedule a meeting or provide any additional information they may require.
• Complimentary Closing: Choose a professional and appropriate complimentary closing to end your cover letter, such as "Sincerely," "Best Regards," or "Thank you." Ensure the closing reflects the overall tone and formality of the letter.
• Signature: Below the complimentary closing, leave space for your handwritten signature. Sign your name in ink using a legible and professional style. If you are submitting a digital or typed cover letter, you can simply type your full name.
• Typed Name: Beneath your signature, type your full name in a clear and readable font. This allows for easy identification and ensures clarity in case the handwritten signature is not clear.

Common Mistakes to Avoid When Writing a Technical Support Cover Letter

When crafting a cover letter, it's essential to present yourself in the best possible light to potential employers. However, there are common mistakes that can hinder your chances of making a strong impression. By being aware of these pitfalls and avoiding them, you can ensure that your cover letter effectively highlights your qualifications and stands out from the competition. In this article, we will explore some of the most common mistakes to avoid when writing a cover letter, providing you with valuable insights and practical tips to help you create a compelling and impactful introduction that captures the attention of hiring managers. Whether you're a seasoned professional or just starting your career journey, understanding these mistakes will greatly enhance your chances of success in the job application process. So, let's dive in and discover how to steer clear of these common missteps and create a standout cover letter that gets you noticed by potential employers.

• Not addressing the letter to a specific person.
• Using an overly casual or unprofessional tone.
• Failing to list relevant experience and skills.
• Including irrelevant information.
• Not proofreading the letter for any errors.
• Not including a call to action.
• Not mentioning any specific company knowledge.
• Using a generic cover letter for each job application.

Key Takeaways For a Technical Support Cover Letter

• Highlight your technical skills and experience in the field of IT support.
• Demonstrate your knowledge of the company's software and hardware.
• Express your ability to troubleshoot a wide range of technical issues.
• Showcase your excellent customer service and communication skills.
• Mention any relevant certifications or qualifications.
• Explain how your skills can benefit the company.

14 Technical Support Cover Letter Examples for 2024: Proven Tips

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Table of Contents

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When it comes to landing a job in Technical Support, a well-crafted cover letter can be your ticket to standing out from the competition. This guide will not only walk you through the essential components of a Technical Support cover letter but will also provide you with valuable insights and examples to help you create a compelling narrative that showcases your skills and qualifications. Whether you're an entry-level applicant or a seasoned professional, understanding the nuances of cover letter writing is crucial in making a strong impression on potential employers. In this article, you'll discover:

• What does a Technical Support Cover Letter accomplish? - Learn how your cover letter can highlight your technical skills and customer service orientation.
• Key Components of a Technical Support Cover Letter - Understand the must-have elements that make your cover letter effective and engaging.
• Format a Technical Support Cover Letter - Get tips on structuring your cover letter for maximum impact.
• Three different level cover letter examples - Find examples tailored to entry-level, mid-level, and senior positions to inspire your writing.
• Common Mistakes to Avoid in a Technical Support Cover Letter - Identify pitfalls that could hinder your application and how to steer clear of them.
• Key Takeaways - Summarize the most important points to ensure your cover letter stands out.

Dive into this comprehensive guide and equip yourself with the tools needed to craft a winning Technical Support cover letter!

What does a Technical Support Cover Letter accomplish?

A Technical Support cover letter serves as a vital tool for job seekers in the tech industry, allowing them to showcase their technical skills, problem-solving abilities, and customer service experience in a personalized manner. It provides an opportunity to explain how their background aligns with the specific needs of the employer, demonstrating not only their qualifications but also their enthusiasm for the role. A well-crafted cover letter can significantly enhance a candidate's application, making them stand out in a competitive job market. For those looking for guidance, a comprehensive cover letter guide can help structure their approach, while a cover letter builder can assist in creating a polished and professional final product.

Key Components of a Technical Support Cover Letter

• Introduction and Purpose : Start your cover letter with a brief introduction that states the position you are applying for and where you found the job listing. This sets the tone for the rest of the letter and immediately informs the hiring manager of your intent.
• Relevant Experience and Skills : Highlight your technical skills and relevant experience in the field of technical support. Include specific examples of your ability to troubleshoot issues, provide customer service, and utilize technical tools. This is crucial in demonstrating your qualifications for the role.
• Problem-Solving Abilities : Emphasize your problem-solving skills and how you've effectively handled challenging situations in the past. Providing concrete examples of your ability to resolve technical issues can help you stand out as a candidate who can add value to the team.
• Closing Statement and Call to Action : Conclude your cover letter with a strong closing statement that reiterates your enthusiasm for the position. Include a call to action, such as expressing your desire for an interview to discuss your qualifications further. For additional insights, you can explore cover letter examples and learn about proper cover letter format to enhance your application.

How to Format a Technical Support Cover Letter

When applying for a technical support position, crafting a well-structured cover letter is essential to showcase your skills and experience effectively. A strong cover letter can set you apart from other candidates by highlighting your technical expertise and customer service abilities. Here are some key points to consider when formatting your technical support cover letter:

• Begin with a professional header that includes your name, address, phone number, and email.
• Address the hiring manager by name if possible, to personalize your letter.
• Open with a strong introduction that states the position you are applying for and expresses your enthusiasm for the role.
• Highlight your relevant technical skills, such as proficiency in troubleshooting software or hardware issues.
• Emphasize your experience in customer service, showcasing your ability to communicate complex technical information clearly and effectively.
• Mention any specific tools or technologies you have experience with, such as ticketing systems or remote support software.
• Provide examples of how you've successfully resolved technical issues in the past, demonstrating your problem-solving abilities.
• Include any relevant certifications or training that enhance your qualifications for the role.
• Conclude with a strong closing statement, reiterating your interest in the position and your eagerness to contribute to the team.
• End with a professional sign-off, thanking the hiring manager for their consideration and expressing your hope for an interview.

Technical Support Entry-Level Cover Letter Example #1

Dear Hiring Manager,

I am writing to express my interest in the entry-level Technical Support position at [Company Name], as advertised on [where you found the job listing]. With a solid foundation in computer systems, a passion for helping others, and a keen ability to troubleshoot technical issues, I am excited about the opportunity to contribute to your team.

During my time at [Previous Job/Internship/Relevant Experience], I developed a strong understanding of various software applications and hardware components. I successfully assisted customers in resolving technical issues, demonstrating patience and effective communication skills. My role involved diagnosing problems, providing step-by-step guidance, and ensuring customer satisfaction, which honed my ability to explain complex technical concepts in an easily understandable manner.

In addition to my hands-on experience, I hold a [relevant certification or degree], where I learned the fundamentals of IT support and customer service. This academic background, combined with my practical experience, has equipped me with the skills necessary to thrive in a technical support environment. I am adept at using ticketing systems to track issues and follow up with customers, ensuring that no inquiry goes unanswered.

I am particularly impressed by [Company Name]’s commitment to innovation and customer care, and I am eager to contribute to your mission of providing exceptional technical support. I am a quick learner, highly motivated, and ready to take on new challenges, making me an ideal candidate for this role. I look forward to the opportunity to discuss how my skills and passion for technology can benefit your team.

Thank you for considering my application. I hope to bring my technical skills and customer-oriented approach to [Company Name] and contribute to your continued success.

Sincerely, [Your Name] [Your Contact Information]

Technical Support Mid-Level Cover Letter Example #2

I am writing to express my interest in the Technical Support Mid-Level position at [Company Name]. With over five years of experience in providing exceptional technical assistance and a proven track record of resolving complex issues, I am confident in my ability to contribute positively to your team and enhance the user experience for your clients.

In my previous role as a Technical Support Specialist at [Previous Company Name], I successfully managed a high volume of support requests, consistently achieving a customer satisfaction rating of over 95%. My responsibilities included troubleshooting hardware and software issues, guiding users through intricate processes, and collaborating with cross-functional teams to improve product functionality. I implemented a streamlined ticketing system that reduced response times by 30%, demonstrating my ability to identify and address inefficiencies effectively.

Additionally, I have experience in training and mentoring junior technicians, helping them to develop their technical skills and customer service techniques. This not only fostered a collaborative environment but also improved our team’s overall performance. I am adept at communicating complex technical concepts in a clear and approachable manner, ensuring that customers feel supported and informed throughout the troubleshooting process.

I am particularly impressed by [Company Name]'s commitment to innovation and customer-centric solutions. I am eager to bring my expertise in technical support and customer relations to your organization, where I can contribute to maintaining high standards of service and enhancing user satisfaction. I am excited about the opportunity to further discuss how my skills and experiences align with the goals of your team.

Thank you for considering my application. I look forward to the possibility of discussing this role in more detail and how I can contribute to the continued success of [Company Name].

Technical Support Experienced Cover Letter Example #3

Dear [Hiring Manager's Name],

I am writing to express my interest in the Technical Support position at [Company Name], as advertised on [Job Board/Company Website]. With over [X years] of experience in providing exceptional technical support and a proven track record of resolving complex issues while maintaining high levels of customer satisfaction, I am excited about the opportunity to contribute to your team.

In my previous role at [Previous Company Name], I successfully managed a diverse portfolio of clients, addressing their technical challenges and ensuring optimal performance of their IT systems. My responsibilities included diagnosing hardware and software issues, providing timely solutions, and educating users on best practices. I implemented a new ticketing system that improved response times by 30%, demonstrating my ability to enhance operational efficiency. Additionally, I took the initiative to develop a comprehensive knowledge base that empowered both customers and team members, resulting in a significant reduction in repeat inquiries.

Throughout my career, I have consistently demonstrated strong problem-solving skills and an unwavering commitment to customer service. At [Another Previous Company Name], I led a team that handled escalated support cases, where my analytical approach and effective communication allowed us to resolve 95% of issues on the first call. I believe that my ability to empathize with users, coupled with my technical expertise, creates a positive support experience that fosters customer loyalty and satisfaction.

I am particularly drawn to [Company Name] because of your commitment to innovation and customer-centric solutions. I am eager to leverage my extensive knowledge of [specific technologies or tools relevant to the job] to contribute to your team. I am confident that my proactive support strategy and dedication to continuous learning will help drive outstanding results for your customers.

Thank you for considering my application. I look forward to the opportunity to discuss how my experience and passion for technical support align with the goals of [Company Name]. I am excited about the possibility of contributing to your team and am available at your earliest convenience for an interview.

[Your Name] [Your Contact Information] [LinkedIn Profile or Personal Website, if applicable]

Cover Letter Tips for Technical Support

When crafting a cover letter for a Technical Support position, it's essential to highlight both your technical abilities and your soft skills, such as communication and problem-solving. Start by addressing the specific needs of the company and how your experience aligns with their requirements. Use specific examples from your past roles to demonstrate your expertise in troubleshooting and customer service. Show your enthusiasm for technology and helping others, and make sure to convey your ability to work well under pressure. A well-structured, error-free cover letter will help you stand out in a competitive job market.

Cover Letter Tips for Technical Support:

• Tailor Your Letter: Customize your cover letter for each job application to reflect the company's values and the specific job requirements.
• Highlight Relevant Experience: Emphasize your previous experience in technical support roles, detailing your responsibilities and achievements.
• Showcase Communication Skills: Explain how your communication skills have helped you effectively assist customers and resolve their issues.
• Demonstrate Problem-Solving Skills: Provide examples of challenging technical problems you've solved and how you approached them.
• Include Technical Proficiency: Mention specific tools, software, or technologies you are familiar with that are relevant to the job.
• Use Clear and Concise Language: Avoid jargon and keep your language simple to ensure your cover letter is easy to read.
• Express Enthusiasm: Convey your passion for technology and helping customers, which can make a strong impression on potential employers.
• Proofread: Ensure your cover letter is free of grammatical errors and typos, showcasing your attention to detail.

How to Start a Technical Support Cover Letter

When crafting a cover letter for a Technical Support position, it's essential to capture the hiring manager's attention right from the start. Here are some examples of effective introductions that convey your enthusiasm and qualifications for the role:

As a dedicated technical support professional with over three years of experience in troubleshooting and resolving complex IT issues, I am excited to apply for the Technical Support position at [Company Name]. My passion for technology and commitment to customer satisfaction align perfectly with your team’s goals. With a robust background in providing exceptional technical assistance and a keen ability to communicate complex information in an accessible manner, I am eager to contribute to [Company Name] as a Technical Support specialist. I believe my skills in problem-solving and customer service will make a positive impact on your team. I am thrilled to submit my application for the Technical Support role at [Company Name]. Having honed my skills in a fast-paced help desk environment, I am adept at diagnosing issues and ensuring a seamless user experience, which I believe is critical to your organization’s success. As an enthusiastic technology enthusiast with a proven track record of successfully supporting clients in various technical capacities, I am excited about the opportunity to join [Company Name] as a Technical Support representative. My hands-on experience and dedication to resolving user issues will help enhance your team's performance. Having worked in technical support for over five years, I am excited to apply for the Technical Support position at [Company Name]. My experience in both hardware and software troubleshooting, combined with my ability to empathize with users, makes me a strong candidate for this role.

How to Close a Technical Support Cover Letter

In closing your technical support cover letter, it's important to reinforce your enthusiasm for the position and express your eagerness to contribute to the team. Here are some examples of effective closing content:

“I am excited about the opportunity to bring my technical expertise and customer service skills to your team. I look forward to the possibility of discussing how I can contribute to providing exceptional support to your clients.”

“Thank you for considering my application. I am eager to discuss how my background in technical support aligns with your needs and how I can help enhance the customer experience at your organization.”

“I appreciate your time and consideration. I am confident that my problem-solving abilities and dedication to customer satisfaction will make a positive impact on your team.”

“I would welcome the chance to further discuss how my technical skills and passion for helping others can benefit your company. Thank you for the opportunity to apply.”

Common Mistakes to Avoid in a Technical Support Cover Letter

When applying for a Technical Support position, your cover letter serves as an opportunity to showcase your skills, experience, and passion for helping customers. However, it can be easy to overlook certain details that could make or break your application. To enhance your chances of standing out to potential employers, it's essential to avoid common pitfalls that could detract from your qualifications. Here are some mistakes to steer clear of when crafting your cover letter:

• Failing to customize the letter for the specific job and company.
• Neglecting to highlight relevant technical skills and certifications.
• Using overly technical jargon that may confuse the reader.
• Writing in a generic tone instead of conveying enthusiasm for the role.
• Including irrelevant work experience that doesn't align with technical support.
• Making grammatical or spelling errors that detract from professionalism.
• Overloading the letter with technical details instead of focusing on customer service skills.
• Not addressing the cover letter to a specific person or hiring manager.
• Forgetting to include a clear call to action or next steps.
• Ignoring the importance of formatting and readability for visual appeal.

Key Takeaways for a Technical Support Cover Letter

In crafting a compelling cover letter for a Technical Support role, it is essential to highlight your problem-solving skills, technical expertise, and ability to communicate effectively with users. Tailoring your cover letter to reflect your understanding of the specific challenges faced in the technical support field can make you stand out to potential employers. By showcasing relevant experiences and demonstrating your passion for customer service and technology, you can create a strong impression that aligns with the requirements of the position.

Utilizing resources such as cover letter templates can help you format your letter professionally, while a cover letter builder can assist you in crafting personalized content that resonates with hiring managers. Remember to conclude your letter with a strong statement of enthusiasm for the role, reiterating your commitment to providing exceptional support and a willingness to learn and adapt to new challenges.

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Resume Worded   |  Career Strategy

14 technical support engineer cover letters.

Approved by real hiring managers, these Technical Support Engineer cover letters have been proven to get people hired in 2024. A hiring manager explains why.

Table of contents

• Technical Support Engineer
• Senior Technical Support Engineer
• Customer Support Specialist
• IT Support Technician
• Junior Technical Support Engineer
• Technical Support Specialist
• Alternative introductions for your cover letter
• Technical Support Engineer resume examples

Technical Support Engineer Cover Letter Example

Why this cover letter works in 2024, efficient problem-solving.

This cover letter highlights the applicant's ability to diagnose and resolve complex issues efficiently. Job seekers should emphasize their problem-solving skills, as it is a highly valued trait in the tech industry.

Showing Excitement for the Role

Expressing genuine enthusiasm for the role and the company's products helps show that the applicant is genuinely invested in the position. Job seekers should always try to convey their passion for the industry and role.

Showcase tangible achievements

Here's the thing, we're not just looking for someone who can do the job, we're looking for someone who can make a real impact. Quantifying your achievements, like this candidate did with reducing resolution time by 30%, gives us a clear picture of what you're capable of. It's an effective way of showing us that you're not just talking the talk, you're walking the walk.

Highlight innovative solutions

Leading initiatives like creating a comprehensive knowledge base that improves self-service support shows us that you're not just problem-solving but also innovating. It's about being proactive, not just reactive. It tells us that you're someone who doesn't wait for problems to happen, you anticipate them and come up with creative solutions.

Align your values with the company’s

When you express how your values align with ours, it makes us feel like you ‘get’ us. It shows that you’ve done your homework and you truly understand what we're about. More than that, it tells us that you're not just looking for any job, but a job with us specifically. That's attractive to an employer.

Showcase your problem-solving skills

It's not just about demonstrating your technical ability, it's about how you approach and solve problems. Your approach is unique to you and showing that can highlight your value in a unique way.

Highlight growth and adaptation

Showing your adaptability in the transition from a large corporation to a startup is impressive. It shows that you're not afraid of change and are willing to take the initiative and innovate.

Align with the company's mission

Highlighting how deeply the company's mission resonates with you is powerful. It shows your passion and that you're not just there for the paycheck.

Express your passion

Stating that you're not just looking for a job, but a place where your passion can thrive shows drive and commitment. It's a clear sign that you're invested in your work.

Express enthusiasm and confidence

Expressing strong belief in the fit between you and the role adds a touch of confidence to your application. It shows that you're not just applying to any job, but have found something special that resonates with you.

Show your passion for the company's mission

Sharing a personal connection with the company's goals, like your own experiences with customer support, shows you're not just looking for any job – you care about improving the experience for others.

Highlight your technical support achievements

Detailing specific successes, such as solving a recurring issue, demonstrates your ability to impact positively and showcases your technical proficiency and initiative.

Emphasize your problem-solving skills

Stating your proactive approach and problem-solving capabilities indicates you're a forward-thinker who can handle challenges efficiently, an essential trait for a technical support engineer.

Express eagerness to learn and grow

Showing a genuine interest in mastering new technologies highlights your commitment to personal and professional development, making you a potentially valuable long-term team member.

Convey gratitude and eagerness to contribute

Ending your cover letter by thanking the reader and expressing eagerness to discuss further demonstrates professionalism and a strong interest in the role, leaving a positive final impression.

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Show enthusiasm for the company

Your admiration for our customer service solutions immediately makes me interested in learning more about how you can contribute to our mission.

Demonstrate your technical and communication skills

Explaining how you've simplified complex tech for others proves you have the technical support engineer skills we need for both problem-solving and user education.

Proactive problem-solving shines

Sharing examples of your proactive initiatives, like creating video tutorials, tells me you're not just reactive but actively seek ways to improve customer support.

Your passion for using technology to transform businesses aligns perfectly with our goals, suggesting a good fit with our company culture.

Eagerness to contribute to success

Expressing your desire to discuss how you can help us succeed demonstrates serious interest and initiative, traits we value highly.

Show your direct experience with the product

When you talk about using the company's product, it shows you know what the job involves. This makes me think you can start helping customers right away.

Detail your technical support achievements

Listing specific achievements, like reducing response times, tells me exactly what you can do. It's important to see how you solve problems and improve things.

Highlight your confidence in your skills

Saying you're confident in your abilities makes me more confident in you too. It's good to see you believe you can make a big difference in our team.

Express excitement about the company's industry position

Your excitement about where we stand in the industry makes me interested in you. It's great when a candidate cares about not just the job, but also about where we're headed.

Close with a strong call to action

Asking to discuss how your skills align with our goals makes me want to reply. It's a good way to end your letter, pushing for the next step.

Senior Technical Support Engineer Cover Letter Example

Provide leadership evidence.

Telling us about your leadership experiences is good, but showcasing how you've led your team to significant improvements, like reducing downtime and ramping up customer satisfaction scores, is better. It shows us that you lead with purpose and can motivate your team towards reaching tangible targets.

Spotlight efficiency improvements

When you tell us about implementing a new system that increased your team's efficiency, it makes us think, 'Hmm... this candidate could help us do things better, faster, and cheaper'. It shows us that you have an eye for optimization and that you're always looking for ways to improve processes.

Demonstrate readiness for bigger responsibilities

By stating your readiness to influence the customer experience on a larger platform, you are showing ambition. It gives us the impression that you're someone who's not afraid of challenges and is ready to step up. It signals that you're prepared to grow with us and handle the responsibilities that come with the role.

Demonstrate how you create value

By mentioning how you crafted experiences, not just solved technical issues, you show you're thinking about the bigger picture. This adds depth to your technical capabilities and shows you understand the larger impact of your work.

Showcase innovative thinking

Showing that you went above and beyond to anticipate and resolve potential issues before they became problems is a great way to demonstrate innovative thinking. It shows you're proactive, not just reactive, which is a valuable trait in any role.

Highlight leadership and strategic thinking

Moving into a leadership role and handling explosive growth shows you can handle pressure and strategize effectively. It also shows you're capable of thinking at a higher level and can handle the challenges of a senior role.

Connect your skills to their mission

By stating how your skills can contribute to Microsoft's mission, you're aligning your professional goals with the company's. This shows you're looking for a purposeful role and not just a paycheck.

Express alignment with career aspirations

Expressing how the role aligns with your career aspirations and passion for technology shows an emotional investment in the role. It gives an impression of long-term commitment and dedication.

Customer Support Specialist Cover Letter Example

Share a memorable first experience.

Talking about your initial encounter with the company’s product in a positive light can instantly make your application memorable and shows a genuine interest in the company.

Demonstrate your customer support expertise

Describing your role in resolving a significant technical issue not only highlights your technical skills but also your leadership and calm under pressure, crucial traits for a customer support specialist.

Show enthusiasm for the company's vision

Expressing excitement about contributing to the company's goals indicates you've researched and align with their vision, suggesting a good cultural fit.

Connect your skills to the company's needs

Illustrating how your background can aid in achieving the company's objectives shows you've thought critically about your potential role and impact within the company.

Express your desire to make a positive impact

Concluding with a statement of your eagerness to contribute to the company's mission of customer success underscores your commitment and fits the role of a customer support specialist.

Share your admiration for the company

Telling us you admire our work makes your application stand out. It shows you're not just looking for any job, but you're interested in what we do specifically.

Explain your understanding of customer challenges

When you talk about understanding customer challenges, it shows you're patient and thoughtful. This is exactly what we need in someone who will be helping our customers.

Show enthusiasm for the role

Your excitement about the job makes me excited about you as a candidate. It's good to know you're already thinking about how you can help us.

Demonstrate your ability to simplify technical terms

Being able to make complex things simple is a key skill. Your ability to do this is very valuable to us, as it's crucial for helping our customers.

End with a polite thank you and call to action

Thanking us for our time and asking to discuss your application further is polite and proactive. It leaves a good last impression, making me more likely to respond.

IT Support Technician Cover Letter Example

Show your passion for the industry.

Telling me about your interest in how technology changes businesses makes me believe you'll be invested in our work, not just doing a job.

Highlight your problem-solving skills

Describing your success in tackling technical issues shows you're not just a thinker but a doer who can handle real-world problems.

Express excitement for specific opportunities

When you mention eagerness to work with our e-commerce platform, it tells me you've done your homework and are genuinely interested in what we do.

Confidence in your ability to contribute

Asserting your belief in your capacity to keep our systems efficient makes me more confident in your potential impact on our team.

Openness to discuss your fit for the role

Your invitation to talk more about how you match our needs suggests you're ready to engage further, indicating strong interest in the position.

Show your personal connection to the it support role

Talking about how you use a company's product in your personal life is a good way to show you understand and value their work. This personal touch can make your cover letter more memorable.

Highlight your technical problem-solving skills

When you mention specific technical issues you've solved, it proves you have the skills needed for an IT support technician role. This detail helps me see you're ready for the job's challenges.

Stress the importance of teamwork in technology support

Emphasizing your ability to work well with others shows you're not just technically skilled but also a team player. In IT support, working together often leads to the best solutions.

Connect your values with the company’s mission

When you talk about how a company’s goals match your own, it tells me you’re likely to be a dedicated and motivated employee. This shows me you're not just looking for any job, but the right fit.

Close with a forward-looking statement

Ending your cover letter by expressing eagerness to discuss how you can contribute shows confidence and initiative. It also makes a smooth transition to the next step in the hiring process.

Junior Technical Support Engineer Cover Letter Example

Show your dedication to the field.

Expressing a strong interest in the company's mission shows you're not just looking for any job but are passionate about what they do. This makes you more appealing as a candidate.

Explaining how you approach and solve complex issues demonstrates your analytical abilities and patience, key traits for a junior technical support engineer.

Connect your skills to the company's goals

Mentioning how your personal qualities align with the company's objectives indicates you've thought about how you can contribute to their success, making your application more compelling.

End with a polite call to action

Closing your letter by expressing interest in further discussing how you can meet the company's needs is a polite way to signal your eagerness about the opportunity.

Technical Support Specialist Cover Letter Example

Demonstrate your impact on past roles.

Sharing your achievements and the passion that drives you to excel in customer support positions you as a candidate who will add value and not just fill a role.

Emphasize your listening and diagnostic skills

Stressing your ability to understand and efficiently resolve customer issues shows you have the technical and interpersonal skills necessary for the role of a technical support specialist.

Show enthusiasm for the company culture

Expressing excitement about the company's environment and products suggests you're a good fit for the team and will integrate well, enhancing your appeal as a potential hire.

Invite further discussion

Ending your letter by suggesting a conversation about your fit for the role demonstrates proactivity and a genuine interest in contributing to the company's success.

Use a professional closing

A formal sign-off respects the recipient's time and positions you as a courteous and respectful candidate.

Alternative Introductions

If you're struggling to start your cover letter, here are 6 different variations that have worked for others, along with why they worked. Use them as inspiration for your introductory paragraph.

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Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

• Cover Letter Examples

IT Support/Technical Support Cover Letters (Examples)

Need an IT support cover letter that solves your job-seeking problem? Read on to create a spotless technical support cover letter that requires no further investigation.

IT jobs are popping up as quickly as iPhone updates. With such a wealth of possibilities, you’re sure you’ll get that job, one or the other. IT professionals are in high demand, so why even worry?

In reality, many professionals consider re-branding themselves and facing new IT challenges. So how to stand out amongst the vast competition? A top-notch resume is one thing. The other is an IT support cover letter to enhance the chances of getting that amazing job.

In this article, you’ll get:

• Two sample IT support cover letters: for experienced and entry-level IT support specialists.
• Step-by-step tips on how to write an IT support cover letter that will land you more interviews.
• A technical support cover letter template you can copy, adjust, and have ready in 15 minutes.

Save hours of work and get a cover letter like this. Pick a template, fill it in. Quick and easy. Choose from 20+ cover letter templates and download your cover letter now.

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I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your cover letter.” Patrick I love the variety of templates. Good job guys, keep up the good work! Dylan  My previous cover letter was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George

In need of a cover letter for a different position? See:

• Apple Cover Letter
• Business Cover Letter
• Data Analyst Cover Letter
• Computer Science Cover Letter
• Customer Service Cover Letter
• Engineering Internship Cover Letter
• IT Help Desk Cover Letter
• UX Designer Cover Letter
• Project Manager Cover Letter
• Software Engineer Cover Letter

Haven't found the position of interest? See: Best Cover Letter Examples .

You’re about to write your IT support cover letter. Before jumping into action, study these two sample technical support cover letterscover letter samples and gain inspiration.

IT Support Cover Letter Examples

Have you ever had to choose between two equally good possibilities? Sometimes, it’s just one advantage that impacts the decision. And if it’s to hire an employee, the selection is usually pretty quick.

So, what if your resume qualifies for the final stage, where it is compared with another solid application? A tailored cover letter helps a hiring manager evaluate which candidate is better suited to the role.

Now, what’s your task? Prepare a cover letter for an entry-level or experienced IT support specialist and make a recruiter’s decision as easy as distinguishing Windows and MacOS.

First, check this sample cover letter for an IT specialist who solves technical issues like the easiest jigsaw puzzles.

Roxana is a skilled professional who aims to join a worldwide-known company, Deloitte. As she learned from the job posting, she must possess tech-savviness and excellent critical-thinking skills .

Since she has already gotten acquainted with such a role, she can easily enumerate her former accomplishments . She used the exact percentages to highlight her successes to sound more professional. 

Text version

It support cover letter example: experienced candidate.

Roxana T. Sims

IT Support Specialist

Phone: 209-224-6999

Email: [email protected]

LinkedIn: linkedin.com/in/roxanasims

May 15, 2023

James T. Leonard

4201 Atlantic Ave

Virginia Beach, VA 23451

Dear Mr Leonard,

As an experienced IT Support Specialist with multifaceted technical skills, I was thrilled to find a job posting for IT Support Specialist at Deloitte. With 4+ years of experience in technical support, I’d be excited to share my vast technical expertise and problem-solving skills to drive excellent services at Deloitte Technology US. 

As I learned from the job ad, you’re looking for tech-savvy, innovation-oriented professionals with exceptional critical-thinking skills. When working for SmartTech Solution, I performed hardware and software configuration and troubleshooting of various devices with 99,6% efficiency. I also delivered occasional call center phone support, resolving 98% of technical issues at the first point of contact. During an anonymous customer survey, I learned that clients valued my rapid action and smooth communication. Moreover, I was privileged to occasionally provide 10+ training sessions for peers and customers, proving my self-reliance and organizational skills. I often took opportunities to share my up-to-date technical knowledge and implement go-to-market technical strategies.

Deloitte attracts me the most due to its cutting-edge solutions and the highest quality standards. As a lifelong learner, I’d be thrilled to join the company to hone my technical skills and contribute to its outstanding performance. I am also certain that my problem-solving skills will be of value to your organization, helping to reduce outsourcing costs.

I’d greatly appreciate the possibility of talking about how my logical thinking and analytical skills would benefit your company. Can we schedule a meeting or a call in the following days to discuss it further?

209-224-6999

[email protected]

Resolving 98% of technical issues via phone support is a great accomplishment to back up exceptional problem-solving skills . If there’s anyone still doubting Roxana’s technical skills , the following lines of her cover letter write: provided group training for peers and customers, proving my self-reliance and organizational skills.

But what if you’re just kicking off your IT career , trying to make yourself comfortable in your first-ever office chair? Follow the example below.

Sample IT Support Cover Letter—No Experience

Richard C. Wolfe

Computer Science Graduate

Phone: 336-222-0475

Email: [email protected]

LinkedIn: linkedin.com/in/richardwolfe

May 23, 2023

Margaret J. Mills

Senior IT Manager

Trading Technologies

910 Atlantic Ave

Dear Mrs Mills,

As a recent graduate with a bachelor’s degree in Computer Science, I am interested in filling the Junior IT Support Technician position at Trading Technologies. I was inspired to learn about the company’s enterprise-wide IT projects and initiatives I would gladly support. I believe my self-starter attitude and developing technical skills will be of value to your IT department.

I’ve studied your job posting carefully and understood that you’re looking for a self-motivated candidate able to handle multiple tasks and deadlines with limited supervision. Since I’ve already had a chance to run 2 technical projects for growing businesses, I am sure I am well-prepared to take over the Junior IT Support Technician responsibilities. After graduating from The Grainger College of Engineering, I was privileged to collaborate with Techsquad startup, diagnosing and addressing their hardware and software system problems with maximum accuracy. I resolved 3 complicated IT issues independently, which helped them to save $3000+ overall. While delivering my services to Bytebridge, I identified 2 serious bugs that helped them fast-track their main application's implementation and start receiving income 1 month before the scheduled date.

What encourages me most about working for Trading Technologies is that you rank amongst the top 10 employers by Forbes. I am highly motivated to develop and hone my technical skills and would gladly join your team of talented professionals. I also think that your company will benefit well from my project management skills and analytical approach.

Will you find time for a meeting or a call in the following days, so I can tell you more about how I can contribute to Trading Technologies? I’d happily explain how my technical skills and problem-solving approach can enhance your IT support forces.

336-222-0475

[email protected]

Though Richard is an aspiring IT professional, his cover letter is already stocked with decent achievements. After his bachelor’s in Computer Science, he was lucky enough to try himself on two IT projects. The results? He independently resolved 3 complicated IT issues, helping the cooperating company save $3000+.

Since he learned that Trading Technologies is looking for a motivated, autonomous candidate, he also highlighted another achievement that proved such characteristics.

Tailoring your cover letter to a job posting is essential to be considered a fitting candidate. Recruiters like to see their expectations coincide with candidates’ abilities and achievements.

After you’ve checked the above examples, analyze the cover letter tips described below.

Expert Hint: If you don’t have any projects on your record yet, think of any proof that could speak for your technical talents. Learn how to write a cover letter without experience that still can get you where you want to be.

How to Write Technical Support Cover Letters

IT support jobs necessitate computer hardware, software, and network knowledge. An IT support specialist must have good analytical and problem-solving skills to resolve various queries. Your IT support cover letter is to prove you're a tech talent who can use technical skills to support others.

Here’s how to prepare a technical support cover letter like that in a few steps:

1. Apply the Rules of IT Support Cover Letter Formatting

You’d probably like to see your cover letter written in HTML or SQL to comprehend it better. Not this time. Still, there are some rules to coding your IT support cover letter accordingly.

As an IT specialist, you perfectly know that computers need clear information to process your demands. If you provide a device with an unclear sequence of characters, it won’t do what you expect it to do.

It’s pretty much the same with a cover letter and its addressee. It won't be readable if it’s chaotic, poorly formatted, and—even worse—riddled with grammatical errors.

So, here are the instructions to format your cover letter wisely:

• Align all the contents to the left, and avoid justification.
• Apply 1-inch margins on every side of the document.
• Pick classic fonts like Calibri, Helvetica, or Verdana.
• Add 1.15 line spacing everywhere. Leave enough space between paragraphs.
• Set the right length for your cover letter . One page would be enough.
• Copy-paste your resume header . It should include your full name, job title, and contact details.

Remember, your cover letter language should be easily consumable. Long strings of text are hard to read and might overwhelm the reader. Use action verbs and descriptive language to make your cover letter writing light and informative.

Expert Hint: Don’t know how to start your cover letter? Prepare an outline. Split it into a heading , opening, body, and closing paragraph. Check out what to include in a cover letter to prepare it deftly. 

2. Use Accurate Header in Your IT Support Cover Letter

Though all the guides say a cover letter shouldn’t duplicate the resume’s contents, one thing must match exactly. It’s a cover letter header that needs to be identical to the one used in a resume.

A cover letter header should include your full name, job title, phone number, and email address. In addition, you can insert a link to your LinkedIn profile.

Below the header, write the city and date, as well as the business address of the hiring manager. 

See this cover letter header template:

IT Support Cover Letter Header Template

[ Your Full Name]

[ Your Job Title ] (Optional)

[ Phone Number ]

[ Email Address ]

[ LinkedIn Profile ]

[ City and Date ]

[ Hiring Manager’s Full Name ]

[ Hiring Manager’s Position, e.g. Senior IT Manager ]

[ Company Name ]

[ Company Street Address ]

[ City and Zip Code ]

Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.

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Want to try a different look? There's 21 more. A single click will give your document a total makeover. Pick a cover letter template here .

3. Present Yourself and Mention the Job You Want

As an IT professional, you’ll most often be hidden behind your screen, managing all the systems remotely. You can even fade into Incognito mode, and no one will notice. You, IT guys, make the calls without even being seen.

But, before you get there, take a minute to say ‘hi.’ In the first lines of your cover letter , present yourself briefly and call out the job you want. Hit them with a concrete reason you think you’re a great candidate for this role. Use your key skills and work experience as proof.

Mind starting your technical support cover letter by calling a hiring manager by their name . You’ll find their credentials on the Web with just a few clicks. Use the company’s website or LinkedIn to ensure you address your cover letter to the right individual.

4. Highlight Your Technical Superpowers

People blink about 17 to 20 times a minute. When using a computer, they tend to blink less. But you’re here to show a hiring manager you can do your work without even blinking an eye.

In the following paragraph of your cover letter for IT support jobs, come right to the point. Bring out the accomplishments that will satisfy a recruiter’s expectations. Don’t make them doubt your strengths. Give them ready-made answers, concrete like scripts.

If they look for a customer-centric worker, prove that you’re adept at solving technical problems that people have. Say how many complex issues you have puzzled out. Or mention the significantly meaningful one.

Such examples are more powerful when supported by numbers. If you have any specific figures to show off, go for it. Recruiters love concrete examples.

Expert Hint: When writing about your abilities and strengths, focus on the company rather than you yourself. Don’t just brag about your strong points, think about how you can contribute to the firm.

5. Explain Why You Want to Join Their Technical Team

So, imagine applying for an IT support specialist role at Oracle Corp. It’s your dream job, and you’re highly determined in your job search . When asked why you want to join them, you answer: ‘prestige.’

That’s what drew you in. You need no more claims. They do, though. May wonder why?

An employer wants to know why they can consider you a long-term employee with engagement and commitment. They seek a dedicated professional who’s enthusiastic about collaborating with them. They need to see your strong interest. A sparkle in your eye.

Share your inspirations and motivations instead of just coming up with plain reasons. How do you see yourself in this place? What do you think it would give you? And what would you give in turn?

6. End Your Technical Support Cover Letter with a Vivid Call to Action and a Sign-Off

Tech workers leave jobs more frequently than employees in other industries. That’s why IT managers receive terabytes of technical resumes and cover letters from candidates interested in changing their current roles.

To increase the chances you’re seen amongst other skilled professionals with high career motivation , make sure your technical support cover letter is polished from <p> to </p>.

To close your cover letter , summarize your offer briefly and highlight why you think you would help the company of your choice. Then, ask for a call or a meeting. 

In the end, add a signing followed by your contact details. If you have any other idea to grab a hiring manager’s attention, use a P.S.

And you’re there. Now, wait for a call and get ready for your longed-for phone interview .

With ResumeLab’s resume builder you’ll write your resume in a flash. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Improve your resume in our resume builder now .

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Nail it all with a splash of color, choose a clean font, highlight your skills in just a few clicks. You’re the perfect candidate and we’ll prove it. Just pick one of 21 resume templates and get started now .

When preparing a cover letter for IT support, be sure to:

• Address it directly to the right person responsible for the recruitment process.
• Introduce yourself, mention the position you are applying for, and enumerate your key abilities.
• Indicate achievements that match the job requirements and prove you can power up the company.
• Write about your career motivation. Explain why you want to join the company that you chose.
• Ask for a meeting or a call. Don’t just say thank you, propose direct contact.

Any questions about the IT support cover letter? Do you need help writing one? Drop a comment. We’ll be happy to help!

About ResumeLab’s Editorial Process

At ResumeLab, quality is at the crux of our values, supporting our commitment to delivering top-notch career resources. The editorial team of career experts carefully reviews every article in accordance with editorial guidelines , ensuring the high quality and reliability of our content. We actively conduct original research, shedding light on the job market's intricacies and earning recognition from numerous influential news outlets . Our dedication to delivering expert career advice attracts millions of readers to our blog each year.

Marta Bongilaj is a career expert and a Certified Professional Résumé Writer. She's a member of the National Career Development Association and the Professional Association of Resume Writers and Career Coaches. She has a vast marketing background, which helps her give relevant advice on bringing out candidates’ strongest points and making their resumes a compelling read. In her articles, she underlines the importance of showcasing the most prominent skills, experiences, and qualifications in a resume to stand out in increasingly competitive job markets. Marta provides on-point tips on how to promote one’s candidature efficaciously at every career stage. Holding a philology degree, she believes that concise, persuasive language lies at the core of a successful resume. If you seek advice on marketing yourself to employers, no matter your recruitment stage, you’ve come to the right place.

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